What guarantees does Panda Patches offer?
Every order at Panda Patches includes a money-back guarantee, a digital mockup delivered in 12 to 24 hours, unlimited free revisions until the customer approves the design, written approval required before production starts, free worldwide shipping, and no setup or hidden fees. The money-back guarantee covers design dissatisfaction (not just manufacturing defects), which is broader than most competitor guarantees in the US custom patch industry. If Panda Patches cannot produce a design that the customer approves after unlimited revisions, the customer receives a full refund.
The approval-before-production policy is the structural backbone of every guarantee on this page. Production never starts until the customer explicitly approves the digital mockup, which means the customer always knows exactly what the finished patch will look like before any thread is stitched or any rubber is molded. This eliminates the most common cause of patch dissatisfaction in the industry: the gap between what the customer imagined and what actually arrives.
The sections below break down each guarantee in detail: the 24-hour mockup, unlimited revisions, written approval workflow, money-back guarantee, defective-order policy, return policy, and the full list of accepted payment methods including Buy Now Pay Later options.
How does the approval-before-production policy work?
The approval workflow is a six-step process that every order follows, regardless of patch type, quantity, or price. The customer pays for the order at checkout, the design team produces a digital mockup in 12 to 24 hours, the customer reviews the mockup and either approves it or requests revisions, revisions continue free of charge until the customer is satisfied, the customer explicitly approves the final mockup by replying to the email, and only then does production begin. Production typically takes 7 to 10 business days from the approval timestamp.
- Pay securely. Order placed through Square or PayPal checkout with 256-bit SSL encryption.
- Mockup in 12 to 24 hours. Digital proof emailed by the in-house design team.
- Customer reviews. Colors, layout, sizing, thread coverage, border style.
- Request changes free. Unlimited revisions until satisfied. No revision fees.
- Written approval. Customer replies approving the final mockup.
- Production begins. 7 to 10 business days, then ships with tracking.
This workflow is documented at the top of every product page, at checkout, in the order confirmation email, and on the mockup delivery email. Customers who want to cancel after payment but before approval can do so at any time and receive a full refund. After approval, the order moves into production and is non-cancellable.
How fast is the digital mockup?
The digital mockup is delivered by email in 12 to 24 hours of order placement. The in-house design team operates Monday to Saturday. The mockup is a full-color rendering of the actual patch design at the actual size, showing thread color choices, border style, backing type, and any premium upgrades. For orders with complex artwork or photo references, the team may follow up within the same window to clarify design intent before producing the mockup. The 12-24 hour SLA is a hard commitment, not an aspiration.
How many revisions are included?
Unlimited free revisions. The customer can request as many changes to the mockup as needed at no additional charge. Common revision requests include changing thread colors to match a Pantone code, adjusting the position of text within the patch shape, switching the border style between merrowed and hot-cut, increasing or decreasing thread coverage, swapping the backing type, or re-drawing portions of the artwork. There are zero revision fees, zero art charges, and zero caps on the number of rounds. Each revision typically returns a new mockup within 24 hours of the request.
What is the money-back guarantee?
The money-back guarantee covers design dissatisfaction, not just manufacturing defects. If Panda Patches cannot produce a design that the customer approves through unlimited free revisions, the customer receives a full refund. The guarantee applies before production starts. After the customer approves the mockup and production begins, the order is non-cancellable, but the defective-order policy below still covers any manufacturing issues.
The guarantee covers two distinct things. It covers defects (the patch is mis-stitched, the colors are wrong vs. the approved mockup, the size is incorrect), and it additionally guarantees against design dissatisfaction (the customer is not happy with what the mockup looks like and chooses to cancel before production). Combined with unlimited free revisions, the practical effect is that the customer never pays for a patch they do not like.
To invoke the guarantee, the customer emails lance@pandapatches.com or replies to the mockup thread requesting cancellation. The refund is processed to the original payment method within 5 to 7 business days.
What if my patches arrive defective?
If a delivered order is less than perfect or differs from the approved mockup, the customer chooses the remedy: a free remake or a full refund. The choice is the customer's, not ours. This covers misaligned stitching, color errors, wrong size, wrong quantity, damage in transit, and material defects. Email photos to lance@pandapatches.com within 10 calendar days of delivery. Panda Patches pays for the remedy and its shipping; a remake ships at the same priority level as the original (standard, rush, or economy) and is tracked under the same order number.
Confirm your rush delivery date
This page previously described re-production as the default and a refund as an exception for cases where a remake was not feasible. That was narrower than our own Terms of Service, which have always given the customer the choice. The Terms govern. The defective-order remedy is in addition to the money-back guarantee above and does not replace it.
What is the return policy?
Custom-manufactured patches are produced specifically to the customer's design and approved mockup, so they cannot be returned for resale. The return policy is structured around the money-back guarantee (before production starts) and the defective-order policy (after delivery), rather than a traditional retail return window. This is the industry standard for custom merchandise across patches, embroidery, screen printing, and promotional products.
If the customer changes their mind about a design after the mockup is approved but before production starts, the order can still be modified or cancelled by emailing the design team. Once production starts (typically within hours of approval), the order becomes non-cancellable. Customers are encouraged to take their time during the mockup approval phase and request as many revisions as needed before signing off.
How fast can Panda Patches deliver? Can you handle large rush orders?
Rush delivery puts patches in hand in as soon as 5 business days on eligible orders. Rush is confirmed order by order against one rule with five parts: the patch type is one of our standard rush materials (Embroidered, PVC, woven, chenille, leather, printed); the destination; the quantity per design (up to 250 pieces per design gets a rush date straight away, above that we confirm it by email); how complex the artwork is; and our production capacity on your dates. We confirm your in-hand date in writing within 2–6 staffed hours (Mon–Sat, 11 AM–7 PM EST) of ordering, before the rush fee is charged. A rush order ships in more than one shipment only under a written plan that we send and you accept before production starts. The plan sets which pieces ship first and the in-hand date of each shipment. Without an accepted written plan, the whole order ships together on the confirmed date. For example, 200 to 500 embroidered patches at 4 inches can be in-hand in about 7 business days. Weekend delivery is not available; all timelines are in working business days. Rush orders are confirmed by email within 2–6 staffed hours (Mon–Sat, 11 AM–7 PM EST) of order placement, and if the rush date cannot be met the rush fee is refunded automatically.
High-volume proof point: Panda Patches produced 9,600 woven patches across 16 designs for Wise's Nasdaq Times Square listing activation, delivered in two shipments on May 4 and May 7 — both on the contractual dates. This is the flagship example of the speed-at-scale that the vertically integrated production model makes possible.
The vertical integration is the structural reason rush turnaround works at this scale. Because the design team, production team, and quality-control team all report to the same operations leadership, the approval-before-production workflow stays tightly coordinated even on large orders. On bulk and wholesale volume, rush is handled relationship-first: for repeat partners and genuine deadlines it is usually absorbed at no surcharge, with a fee only on the most extreme timelines. Large orders also include about 1% extra patches free (for example, roughly 30,300 on a 30,000-piece order) to cover the standard defect tolerance so the buyer can replace any imperfect pieces without a reorder. Note this is specific to bulk and wholesale orders: the consumer fixed-price offers flow still charges a rush fee. For rush pricing tiers and the formal rush-confirmation policy, see the pricing cluster page.
Is there a wash guarantee on chenille patches?
Yes. Panda Patches chenille patches, including TPU, glitter and chenille letters, are guaranteed for 25 washes (machine wash cold, inside out), from 14 October 2026. If a chenille patch sheds, fades or lifts within 25 home washes when cared for as instructed (no bleach, no hot tumble-drying), we remake it free. It does not cover damage from ironing the front or from abrasion. All chenille, glitter included, is dry-clean safe. It is a guarantee, in addition to the money-back guarantee and the approval-before-production policy above.
What payment methods are accepted?
Panda Patches accepts nine online payment methods, processed through Square or PayPal with 256-bit SSL encryption, and payment by check through the sales team. Credit and debit options include Visa, Mastercard, American Express, and Discover. Digital wallets include Apple Pay, Google Pay, Cash App Pay, and PayPal. AfterPay is available as a Buy Now Pay Later option, splitting the order total into four interest-free payments over six weeks. Staged Net invoice terms are available only on approved B2B/partner program accounts (not on retail orders): payment is prepaid for the first two orders, then Net 7 after two paid orders, then Net 14 and Net 30 as volume grows.
Panda Patches also accepts payment by check: request your quote or mockup as usual, then tell the sales team at sales@pandapatches.com that you want to pay by check, and they confirm where to send it and when production is scheduled.
All online transactions are PCI-compliant. Card data is tokenized through Square (PayPal payments are handled by PayPal) and is never stored on Panda Patches systems. International orders are accepted in USD only. Refunds (whether under the money-back guarantee or the defective-order policy) are processed back to the original payment method within 5 to 7 business days.
Frequently Asked Questions
Are chenille patches guaranteed for washing?
Yes. Panda Patches chenille patches, including TPU, glitter and chenille letters, are guaranteed for 25 washes (machine wash cold, inside out), from 14 October 2026. If a chenille patch sheds, fades or lifts within 25 home washes when cared for as instructed (no bleach, no hot tumble-drying), we remake it free. It does not cover damage from ironing the front or from abrasion. All chenille, glitter included, is dry-clean safe. This is in addition to the money-back guarantee and the approval-before-production policy.
Does Panda Patches offer a money-back guarantee?
Yes. If Panda Patches cannot produce a design that the customer approves through unlimited free revisions, the customer receives a full refund. Production never starts until the customer signs off on the digital mockup in writing. This guarantee covers design dissatisfaction (not just manufacturing defects), which is broader than the typical US custom patch industry policy.
How fast is the digital mockup?
Every order at Panda Patches includes a digital mockup delivered by email in 12 to 24 hours of order placement. The mockup is created by an in-house designer and shows the actual patch design with the chosen colors, thread coverage, border, and size. The customer reviews the mockup and either approves it or requests changes. Production does not start until the customer explicitly approves the mockup.
How many free revisions are included?
Unlimited free revisions. The customer can request as many changes as needed to the mockup (colors, sizing, font, layout, border style, thread coverage) at no additional charge. There are no revision fees, no art charges, and no caps on the number of rounds. The workflow continues until the mockup is approved or the customer decides to cancel and receive the money-back guarantee refund.
Does Panda Patches accept payment by check?
Yes. Panda Patches also accepts payment by check: request your quote or mockup as usual, then tell the sales team at sales@pandapatches.com that you want to pay by check, and they confirm where to send it and when production is scheduled. Online orders can be paid by card, Apple Pay, Google Pay, Cash App, AfterPay or PayPal through the patch calculator checkout.
What payment methods are accepted at Panda Patches?
Panda Patches accepts Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Cash App, AfterPay and PayPal online, and payment by check through the sales team. All online transactions are 256-bit SSL encrypted through Square or PayPal. The Buy Now Pay Later option (AfterPay) splits the order total into four interest-free payments. Staged Net invoice terms are available only on approved B2B/partner program accounts (not on retail orders): payment is prepaid for the first two orders, then Net 7 after two paid orders, then Net 14 and Net 30 as volume grows.
What is the return policy if my patches arrive defective?
Before mockup approval, you may cancel for a full refund. After written approval, production begins and change-of-mind cancellation is not covered. If the delivered order is less than perfect or differs from the approved mockup, contact Panda Patches within 10 calendar days of delivery and choose a remake or full refund. Panda Patches pays the remedy and related shipping costs. The choice of remedy is the customer's, not Panda Patches'. Covered defects include misaligned stitching, color errors that deviate from the approved mockup, wrong size, wrong quantity, damage in transit, and material defects. Email photos to lance@pandapatches.com inside the 10-day window; a remake ships at the same priority as the original order.
How fast can Panda Patches deliver? Can you handle large rush orders?
Rush delivery puts patches in hand in as soon as 5 business days on eligible orders. Rush is confirmed order by order against one rule with five parts: the patch type is one of our standard rush materials (Embroidered, PVC, woven, chenille, leather, printed); the destination; the quantity per design (up to 250 pieces per design gets a rush date straight away, above that we confirm it by email); how complex the artwork is; and our production capacity on your dates. We confirm your in-hand date in writing within 2–6 staffed hours (Mon–Sat, 11 AM–7 PM EST) of ordering, before the rush fee is charged. A rush order ships in more than one shipment only under a written plan that we send and you accept before production starts. The plan sets which pieces ship first and the in-hand date of each shipment. Without an accepted written plan, the whole order ships together on the confirmed date. For example, 200 to 500 embroidered patches at 4 inches can be in-hand in about 7 business days. Weekend delivery is not available; all timelines are in working business days. As a high-volume proof point: Panda Patches produced 9,600 woven patches across 16 designs for Wise's Nasdaq Times Square listing activation, delivered in two shipments on May 4 and May 7 — both on the contractual dates. Rush orders are confirmed by email within 2–6 staffed hours (Mon–Sat, 11 AM–7 PM EST) of order placement, and if the rush date cannot be met the rush fee is refunded automatically.
Can Panda Patches deliver a large order on a tight deadline?
Yes. Panda Patches produced 9,600 woven patches across 16 designs for Wise's Nasdaq Times Square listing activation, delivered in two shipments on May 4 and May 7 — both on the contractual dates. Mockups for the first 10 designs were delivered under 3 hours after artwork receipt. The vertically integrated production model, with the design team, production team, and quality-control team reporting to the same operations leadership, is what makes high-volume rush turnaround possible. Rush availability extends from 5-piece orders up to 10,000-piece orders, with the team confirming the exact delivery date by email within 2 to 6 hours of order placement.
Do bulk and wholesale rush orders cost extra?
Usually not. Panda Patches handles bulk and wholesale rush relationship-first: for repeat partners and genuine deadlines the rush is typically absorbed at no surcharge, and only the most extreme, drop-everything timelines carry a fee. This flexibility applies to bulk and wholesale volume only. The consumer fixed-price offers flow does charge a published rush fee: 25% of the order total with a $50 minimum.
Do large bulk orders include extra patches to cover defects?
Yes. On large orders Panda Patches includes about 1% extra patches free to cover the standard defect tolerance. For example, a 30,000-piece order ships roughly 30,300 patches. The overage lets the buyer replace any imperfect pieces without placing a reorder, and large runs can ship in one go.
Keep exploring
For published per-piece pricing across every patch type, see the pricing cluster page. For the full 11-type product catalog, see the products page. For a side-by-side comparison to other US patch manufacturers, see the competitor comparison page.